After Hour Maintenance Emergency Calls

NOTICE

Re: After Hour Maintenance Emergency Calls

Dear Residents,
The HSM after hour emergency maintenance call number is 415-431-7655. For all after hour emergency maintenance calls please dial this number and follow the prompts. It is important that you follow the prompts so that you are connected to the appropriate contractor that can service your emergency need.
(Please note an emergency is a threat to life and/or property that can not wait until the next business day. If you schedule an emergency repair and it is not deemed an emergency you will be responsible for the cost.)
Possible maintenance emergencies may be:

  • No heat or hot water. For this emergency you will follow the prompts and dial 1 to connect to Bay City Mechanical or call (510) 233-7000.
  • Garage door or gate not closing. For this emergency you will follow the prompts and dial 2 to connect to R & S Services or call (415) 981-7590.
  • Entrance Door not closing or a lock-out issue. For this emergency you will follow the prompts and dial 3 to connect to Warman Security or call (415) 766-0359.
  • Unstoppable water leak or flooding. For this emergency you will follow the prompts and dial 4 to connect to Ace Plumbing or call (650) 992-6333 or you can contact Malcomb Plumbing (415) 621-1985.
  • Power outage or electrical issue. For this emergency you will need to hang up & dial 1-800-743-5000 to call PGE.
  • If your emergency is not covered by one of the options above you can dial 5 to connect to a property manager.

If the emergency is a fire, criminal activity or life threatening, please call 9-1-1.

If at any time you have questions please feel free to contact us. Also, please program our phone number into your cell phone so you will have easy access to it.

Thank you,

HSM Management

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