HSM would like to introduce you to the full service real estate company that we always have been. We have been a family owned and operated real estate company for the last 60 years. As a professional full service real state company, we are very excited about the opportunity to help people during these uncertain economic imes by offering a full range of products and information tailored to our clients’ needs. Our goal is to make the eal estate process a fun, exciting experience for all of our clients, rather than a horror story like you’ve heard bout or even experienced.

To help turn that horror story into a happy ending, we run our business differently than most real estate companies. We have a company "compass" - something to help us make good decisions while maintaining the
respect of our clients and colleagues. Our compass asks three questions:

1. From the customer’s perspective, have we treated the customer with the utmost respect?

2. From the customer’s perspective, have we exceeded his/her expectations?

3. From the customer‘s perspective, would she/he refer HSM to people they care about?

By answering "yes" to all three questions we will earn our clients’ trust and become their real estate consultants
for life, consultants they - and you - can count on to candidly answer real estate questions and provide highquality
service.

To begin this introduction, we make the following promise to you. Our founder, Bertha E. Flemming, created this
real estate company by offering personal tailored real estate services to people who were traditionally ignored
in the real estate profession. We know that in these times you have questions and concerns that need to be
answered and addressed in a timely manner. HSM guarantees that if you call, e-mail, write, or fax our company
with a question or concern, we will respond to you within a 24 hour period.

We look forward to hearing from you.